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Following are some clues to whether a message is a phishing expedition or an official one.
One clue that indicates a fraudulent message will appear in the greeting. "Dear customer" would be a weird greeting for a real customer of a company to receive in an electronic mail message. If you conduct business with a business, they likely know your name, and they would use your name in the greeting. Amazon, eBay, PayPal, or any other financial institution would more than likely address by name, not by "Dear customer."
Check the links themselves in the e-mail message. Often in phishing messages, what the link says and the link's destination are two different things. Look out for links that appear to lead somewhere other than where they really go. The link may say "www.ebay.com" but the actual address may be a sequence of digits, such as "235.34.56.22" or a similar Uniform Resource Locator, or URL to the real one. When you move your mouse over a link in an e-mail message, many, if not most e-mail programs will show you the URL or Web address to which the link points.
Watch out for misspelled words. More often than not the notices, which look OK on first examination, are full of hysterically misspelled expressions and faulty grammar. A few of these criminals reside in foreign countries, where English is not the typical language.
Contact companies with whom you conduct business by going to their Web site, or call them on the phone if you have any questions. Don't respond to electronic mail messages that may or may not have come from the real business. The answer to avoiding being caught in a phishing crime is not to respond to these kinds of notices. It's better to be safe than sorry, and it pays to be cautious. If you are not, then you might become the latest victim of a financial crime. When you do business with a bank, Internet payment business, credit card lender or eBay, and you want to contact them, do so on your own.
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